Start by asking
“How has your skin been feeling?” gives the person room to describe what matters to them. Listen before offering a solution. Ask whether they would like help finding information or speaking with a professional.
Offer something specific
Offer to read a label together, keep product names and directions in one place, or help arrange an appointment. Ask what would be useful and respect how much help they want.
Keep a note of changes
With their permission, write down where the concern is, when they first noticed it and whether it has changed. Take these notes and the products they use to their appointment.
Know which product is being discussed
The Conditioner is a daily lotion for dry or fragile diabetic skin. The Gel is for healthy skin around open wounds. The Cream is for healthy skin around healed wounds. Take the exact name or pack to the pharmacy.
Compare the rangeHelp them reach the right care
Support the person in contacting their healthcare team if they are concerned about a skin change. New foot sores need prompt attention, even when there is no pain.
Source: American Diabetes Association: Foot complicationsWhen to seek professional advicePrepare your questions.
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Further reading
For advice about your own skin, speak with your healthcare team.
Diabetes Australia: Healthy skinAmerican Academy of Dermatology: Diabetes skin careAmerican Diabetes Association: Foot complications